What to Expect From Your First Video Doctor Visit
Telehealth, seeing a doctor over video instead of in person, has become common, but that doesn't mean it feels familiar the first time you try it. If you have an upcoming video visit and aren't sure what to expect, here's a simple walkthrough.
Before Your Appointment
Most healthcare providers use a patient portal, a website or app where you can see appointment details, message your doctor, and find test results. You'll usually get an email or text with a link to join your visit at the scheduled time.
A day or two before your appointment, it helps to:
Confirm you know your patient portal login, or reset your password ahead of time if needed
Make sure the device you'll use (phone, tablet, or computer) is charged
Find a quiet, well-lit spot for the call
Joining the Visit
At your appointment time, you'll usually click a link or button that says something like "Join Video Visit." Your device may ask permission to use your camera and microphone, this is normal, and you'll want to allow both so your doctor can see and hear you.
It's worth joining a few minutes early. Sometimes there's a virtual waiting room, similar to a waiting room at a real office, before your doctor joins.
During the Visit
A video visit works much like an in-person appointment. Have any questions written down ahead of time, and don't hesitate to ask your doctor to repeat something or explain it differently if the audio or video makes it hard to follow.
After the Visit
Test results, visit summaries, and any prescriptions are usually available afterward through the same patient portal. It's a good habit to check back a day or two later if you're expecting results.
If Something Isn't Working
If your camera or microphone isn't cooperating, or you can't find the link to join, don't panic, and don't miss the appointment trying to fix it alone. Most healthcare offices have a phone number you can call for tech help, and calling in for the visit by phone instead of video is almost always an option.
We also offer sessions specifically to help you get comfortable with a patient portal or test your camera and microphone ahead of time, so the day of your actual appointment goes smoothly.
