Welcome! Here's what happens next.
Thank you for booking with Kendera Global. We're excited to help you and make technology simple.
You're All Set
Digital Hotline Hours
Mon–Fri, 12PM–4PM EST
Calls are scheduled within these hours.
Your session is confirmed!
Wednesday, July 8, 2026
2:00 PM EST
30 Minute Digital Concierge Session
Reference Number
KG-10452
A confirmation has been sent to your email and phone.
Meet Your Digital Guide
You'll be speaking with
Catherine
Digital Concierge Specialist
Languages
English · Spanish
Average response
< 2 minutes
You'll receive a call from
718-603-3633
Tell us a little more
(if you have a moment)What you can expect during your session.
Your Session
Patient, plain-language help — start to finish.
We Listen
We understand your goal before touching anything.
We Solve It Together
Rather than doing everything for you, we teach while helping.
We Make Sure You Understand
You’ll practice and feel confident before the session ends.
We Send Resources Afterward
Helpful guides, links, and follow-up instructions.
Need More Help?
Book another session anytime. We’re here for you.
A few simple things that keep you safe.
Stay Safe
Your safety and privacy always come first.
DOs
- Share details about the issue you're facing.
- Have your device charged and nearby.
- Have important passwords ready (if needed).
- Ask questions — we love teaching and empowering you.
- Be patient with yourself — we're here to help.
We're on your team. Let's solve this together.
DON'Ts
- Don't share banking passwords, PINs, or full credit card numbers.
- Don't share Social Security numbers or personal IDs.
- Don't share verification codes (like from your bank or email).
- Don't allow remote access to your device.
- Don't feel embarrassed — there's no such thing as a silly question.
Your safety and privacy always come first.
Prepare For Your Appointment
- Charge your phone
- Connect to Wi-Fi if possible
- Have passwords nearby
- Find a quiet place
- Have another device nearby if possible
Common things we help with.
Topics We Cover
New Phone Setup
Wi-Fi Problems
Password Resets
Photos & Videos
Video Calls
Maps & Directions
Online Shopping
Banking Apps
Streaming Help
Device Settings
If it's digital, we can help. Just ask!
Need to reschedule?
We understand life happens. You can easily manage your booking.
Visit kendera.org or call 718-603-3633. We're happy to help.
Download helpful guides before your call
Free resources to help you feel even more prepared.
iPhone Basics Guide
Android Basics Guide
Staying Safe Online
Password Safety Guide
Getting Started with WhatsApp
Avoiding Scams & Fraud
Our goal is your confidence.
Our mission isn't just to solve today's problem — it's to help you become more confident with technology every time we talk.
Real people.
Real help.
Real impact.
How we support you.
Behind The Scenes
From the moment you book until well after your call.